how does Salesforce charge for non-employee users, like customers?

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salesforce plans page says that they charge per "user". Well, it makes sense to pay a few dollars per employee, but what about having non-employee users like customers of online banking? I have seen actual mentions of salesforce in ebanking. Where can I read about their pricing for that?

2012-04-03 21:23
by EndangeringSpecies


In this case, the banking users would probably be "portal users".

Setting Up Your Customer Portal

I think you'll have to talk to a sales rep about pricing, but it's typically a fraction of the cost of a full users license. There's also a similar license you should ask about called a high volume portal license.

2012-04-03 21:31
by Jeremy Ross